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jobby: IT Help Desk Technician, Titmouse, Vancouver

IT Help Desk Technician


The IT Help Desk Technician’s role is to ensure the streamlined operation of employee workstations, network equipment, file servers, and UPS.



The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

  • Ensure optimal operation of end-user services, including help desk and technical support, including:
  • Install, maintain and troubleshoot 2D, 3D, Video and Administrative user workstations (primarily Mac OSX, Windows PCs and Linux)
  • Install, license, configure, update, and troubleshoot 2D, 3D and Video applications, operating systems and software (e.g., Filemaker Pro, MS Word, Excel, etc.)
  • Maintain and update deployable system image strategy for quick configure, install and replacement
  • Perform basic repairs of hardware (Macs, PCs, Cintiq’s, etc.)
  • Ensure and maintain that all network security protocols and policies are adhered to by all staff members and visitors.
  • Keep current with the latest technologies
  • Follow IT procedure for studio and departmental asset management for IT hardware, software and equipment
  • Establish and maintain regular written and in-person communications with the IT Manager and studio’s end users regarding pertinent IT activities


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Familiarity with 2D and 3D design and animation applications:
    • Adobe Creative Cloud Suite (including After Effects, Photoshop, Animate, and Premiere)
    • ToonBoom Storyboard Pro
    • ToonBoom Harmony
  • Familiarity with digital video editing equipment and concepts, including:
    •  Mac editorial workstations
    • Installation and licensing of plug-ins, extensions, and software utilities
    • Color calibration
    • Utilizing NAS for editorial file sharing and workflows
    • Troubleshooting signal flow and connectivity issues
  • Familiarity with Windows Active Directory and DNS servers
  • Experience with file storage systems and Linux command line interface, network infrastructure and assessment of power requirements for both workstations and machine room hardware
  • Utilization and deployment of FileMaker Server/Advanced/Pro
  • Configuring and maintaining network firewalls, switches, and patch panels
  • Experience setting up and maintaining video conference rooms
  • Ability to troubleshoot and repair Apple hardware, as necessary
  • Familiarity with and ability to troubleshoot Mac OSX 10.10-10.13 software
  • Familiarity with basic networking fundamentals, imaging hard drives, and deploying VM Ware images, and ability to install plug-ins
  • Excellent verbal and written communication skills
  • Strong problem-solving skills, attention to detail and initiative
  • Ability to evolve with a rapidly changing environment
  • Leads by example – contributes to a great work environment



Physical requirements can vary, but in general the position requires the following physical activities:

  • Ability to lift a minimum of 10 pounds to a maximum of 50 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motions.

Must be legally eligible to work in Canada currently – Titmouse is unable to assist candidates in obtaining Canadian work authorization.

 If you are interested and qualified for this position, please apply directly on our website:

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