jobby: IT Help Desk Technician, Titmouse, Vancouver

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IT Help Desk Technician

GENERAL FUNCTION:

The IT Help Desk Technician’s role is to ensure the streamlined operation of employee workstations, network equipment, file servers, and UPS.

 

ESSENTIAL JOB FUNCTIONS:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

  • Ensure optimal operation of end-user services, including help desk and technical support, including:
  • Install, maintain and troubleshoot 2D, 3D, Video and Administrative user workstations (primarily Mac OSX, Windows PCs and Linux)
  • Install, license, configure, update, and troubleshoot 2D, 3D and Video applications, operating systems and software (e.g., Filemaker Pro, MS Word, Excel, etc.)
  • Maintain and update deployable system image strategy for quick configure, install and replacement
  • Perform basic repairs of hardware (Macs, PCs, Cintiq’s, etc.)
  • Ensure and maintain that all network security protocols and policies are adhered to by all staff members and visitors.
  • Keep current with the latest technologies
  • Follow IT procedure for studio and departmental asset management for IT hardware, software and equipment
  • Establish and maintain regular written and in-person communications with the IT Manager and studio’s end users regarding pertinent IT activities

KNOWLEDGE, SKILLS AND REQUIRED ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Familiarity with 2D and 3D design and animation applications:
    • Adobe Creative Cloud Suite (including After Effects, Photoshop, Animate, and Premiere)
    • ToonBoom Storyboard Pro
    • ToonBoom Harmony
  • Familiarity with digital video editing equipment and concepts, including:
    •  Mac editorial workstations
    • Installation and licensing of plug-ins, extensions, and software utilities
    • Color calibration
    • Utilizing NAS for editorial file sharing and workflows
    • Troubleshooting signal flow and connectivity issues
  • Familiarity with Windows Active Directory and DNS servers
  • Experience with file storage systems and Linux command line interface, network infrastructure and assessment of power requirements for both workstations and machine room hardware
  • Utilization and deployment of FileMaker Server/Advanced/Pro
  • Configuring and maintaining network firewalls, switches, and patch panels
  • Experience setting up and maintaining video conference rooms
  • Ability to troubleshoot and repair Apple hardware, as necessary
  • Familiarity with and ability to troubleshoot Mac OSX 10.10-10.13 software
  • Familiarity with basic networking fundamentals, imaging hard drives, and deploying VM Ware images, and ability to install plug-ins
  • Excellent verbal and written communication skills
  • Strong problem-solving skills, attention to detail and initiative
  • Ability to evolve with a rapidly changing environment
  • Leads by example – contributes to a great work environment

 

PHYSICAL DEMANDS: 

Physical requirements can vary, but in general the position requires the following physical activities:

  • Ability to lift a minimum of 10 pounds to a maximum of 50 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motions.

VISA REQUIREMENTS:
Must be legally eligible to work in Canada currently – Titmouse is unable to assist candidates in obtaining Canadian work authorization.

 If you are interested and qualified for this position, please apply directly on our website: http://titmouse.net/careers/

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